Returns and Refunds Policies

At Matnifique, we are committed to delivering high-quality products that meet your expectations. If your order does not meet the agreed requirements, you may request a return for a full refund or replacement, subject to the conditions outlined below.

Return Procedure

  • Product Not as Advertised: If the product received does not match the material, size, or functionality as described on our website. Please note: Due to varying screen resolutions, slight color variations may occur and are not considered a valid reason for return.
  • Damaged goods: If your order arrives damaged, please notify us immediately upon receipt to qualify for a full refund or replacement.

Important Notes on Return

  • Custom Orders: Unfortunately, we do not accept returns for custom-made orders (including personalized designs and specific sizes), unless the item qualifies under the above conditions (i.e. incorrect or damaged product).
  • All returns must be requested within 7 days of delivery and in their original, unused condition.

Refund Procedure

Once your return is approved and the item has been inspected, your refund will be processed to a South African bank account of your choice within 5 working days of receiving the returned goods.

Please Note:

  • Return shipping costs are the customer’s responsibility until the returned item has been inspected and approved.
  • Approved refunds will include the original invoice value plus the cost of the return (subject to submission of valid receipts).

To initiate a return request, please contact us at sales@matnifique.co.za with your order details.

If you have any questions regarding our returns and refunds policy, please don’t hesitate to reach out.

About

At Matnifique our focus is on developing and offering a unique product solution. Our range of personalised doormats are hand made, from cutting of the design template to painting of the design.

We proud ourselves on quality, perfection in design and continuously strive for excellence in customer service.

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Copyright © Matnifique (PTY) Ltd. | All Rights Reserved | Company Registration No. 2020/122534/07 | VAT No. 4020297398 | 100% B-BBEE Level 4

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