Frequently Asked Questions

We pride ourselves on setting trends in creativity, with new designs added to our product catalogue every month. With unique packaging and high quality mats, we strive to offer the best value for money in total ‘included in package’ offering, and of course, exceptional customer experience. We are very proud of achieving a 5 out of 5 ratings based on customer reviews on our Facebook page.

We actively work towards reducing our ecological footprint on this planet, and do so by innovating our production methodologies, sourcing of natural materials and swapping plastic packaging for plant based paper.

 

All standard design mats are 700mm (l) x 400mm (w). We also offer custom size mats for larger entrances. Click here to view our range of custom sizes.

Absolutely! Click here to upload your unique design, choose your mat size and we will get working on a mockup design for your approval.

We now offer you the option to save on delivery by collecting your order in 30 Blesbok Avenue, Koedoespoort, Pretoria. Please call us to arrange collection.

From our floor to your door within 7-10 working days from date of payment received.

Yes! We offer store owners, as well as e-commerce platforms and individuals an opportunity to resell our unique brand of doormats at a resellers discount rate. Please click here to apply to become a stockist.

Yes, we do. We guarantee our customers that your product will be dispatched to you without defect or damage. In the unfortunate event of product damage in transit, please follow the steps below in order to resolve the matter speedily.

Product Performance – Natural Coir fiber is very resilient and offers excellent performance in all weather conditions, however, as we add paint to the product in the design process, the paint and design may be affected by rainy weather conditions. We do not recommend the product to be exposed to direct rain weather conditions and therefore do not offer a guarantee against colour fade as a result.

Product Design Quality – Your custom design requests which may have fine or thin design lines may not offer the same longevity of the paint as appose to a design with thick lines. We will inform you at the time of receiving your design request.

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